Knowledge base
Get help with your Resimo application.
Guides for the sales, marketing and IT teams of developers who already run a Resimo application: availability, hardware, your website, the panel and what to do when something looks wrong.
Common problems
Still stuck?Send this description to support
Guide · Getting startedComing soonWho your project manager is and how to reach them
Guide · Getting startedComing soonTraining your sales team on the application
Guide · Getting startedComing soonRunning the application on several computers
Guide · Getting startedComing soonSharing Resimo Web with brokers and agents
Guide · Availability and pricesComing soonWhere the application reads statuses and prices from
Guide · Availability and pricesComing soonChanging a status or a price when your CRM is connected
Guide · Availability and pricesComing soonChanging statuses in the Resimo panel
Guide · Availability and pricesComing soonImporting units from a spreadsheet
Guide · Availability and pricesComing soonShowing several currencies, square metres or square feet
Guide · Availability and pricesComing soonHiding prices of sold and reserved units
Guide · The sales office stationComing soonWhat the station needs: power, space and internet
Guide · The sales office stationComing soonUsing the application with a mouse
Guide · The sales office stationComing soonTwo screens or two stations
Guide · The sales office stationComing soonMaking a hardware warranty claim
Guide · Your websiteComing soonWhich devices and browsers Resimo Web runs on
Guide · Your websiteComing soonTracking Resimo Web in GA4 and Google Tag Manager
Guide · Your websiteComing soonLanguage versions of the application
Guide · Your websiteComing soonRunning the application under your own domain
Guide · Leads and analyticsComing soonWhere the leads from the application go
Guide · Leads and analyticsComing soonReading a visitor's session timeline
Guide · Leads and analyticsComing soonTraffic sources and campaigns in the panel
Guide · Leads and analyticsComing soonReading the AI assistant conversations
Guide · Updates and change requestsComing soonHow updates reach your stations
Guide · Updates and change requestsComing soonWhich changes are included and which are quoted
Guide · Updates and change requestsComing soonReplacing unit cards and brochures
Guide · Updates and change requestsComing soonUpdating the gallery
Guide · Updates and change requestsComing soonAdding a new building or phase
Guide · Accounts and accessComing soonRoles and permissions in the panel
Guide · Accounts and accessComing soonSeveral developments in one panel
Guide · Accounts and accessComing soonAdding and removing panel users
Guide · Accounts and accessComing soonLimiting access to your office network
Guide · Security and dataComing soonWhere your data is hosted
Guide · Security and dataComing soonEncryption and backups
Guide · Security and dataComing soonExporting and anonymising buyer data
Guide · Security and dataComing soonGetting the security document for your IT team
Guide · TroubleshootingComing soonThe station shows an old price or status
Guide · TroubleshootingComing soonThe application does not start or shows a black screen
Guide · TroubleshootingComing soonYour office network blocks the application
Guide · TroubleshootingComing soonSomething changed after an update
Guide · TroubleshootingComing soonWhat to send us with a fault report
Support
Need help now
Call your project manager
Their phone number and email are in your project panel. Every client has a project manager who knows the development, and we confirm every report as soon as it arrives.
The sales office has stopped
If the application does not start or your team cannot show the development, say so in the first line of the message. It goes to the top of the queue, and most fixes happen remotely.
Unsure who to write to
Write to bart.grzywniak@resimo.com with the name of your development, and we pass it on to the right person the same day.
Support at a glance
- Warranty on the application
- 3 years, covering failures of the application
- Hardware
- The manufacturer's warranty, usually about 2 years, claims through us
- Remote access
- To every station we install, which is how most problems are solved
- Local support
- 11 markets, remote everywhere else
Browse by topic
Nine topics, from the first week after launch to the problems that come up in year three.
Getting started
The first weeks after launch.
- Who your project manager is and how to reach themComing soon
- Training your sales team on the applicationComing soon
- Running the application on several computersComing soon
- Sharing Resimo Web with brokers and agentsComing soon
Availability and prices
Keeping what the buyer sees true.
- Where the application reads statuses and prices fromComing soon
- Changing a status or a price when your CRM is connectedComing soon
- Changing statuses in the Resimo panelComing soon
- Importing units from a spreadsheetComing soon
All 6 guides
- Showing several currencies, square metres or square feetComing soon
- Hiding prices of sold and reserved unitsComing soon
The sales office station
Touch stations, totems and screens.
- What the station needs: power, space and internetComing soon
- Using the application with a mouseComing soon
- Two screens or two stationsComing soon
- Preparing the station for a trade fair
All 5 guides
- Making a hardware warranty claimComing soon
Your website
Resimo Web on your pages and in your analytics.
- How to embed Resimo Web on your website
- Which devices and browsers Resimo Web runs onComing soon
- Tracking Resimo Web in GA4 and Google Tag ManagerComing soon
- Language versions of the applicationComing soon
All 5 guides
- Running the application under your own domainComing soon
Leads and analytics
The CRM and analytics panel.
- Where the leads from the application goComing soon
- Reading a visitor's session timelineComing soon
- Traffic sources and campaigns in the panelComing soon
- Reading the AI assistant conversationsComing soon
Updates and change requests
What changes, who changes it and what it costs.
- How updates reach your stationsComing soon
- Which changes are included and which are quotedComing soon
- Replacing unit cards and brochuresComing soon
- Updating the galleryComing soon
All 5 guides
- Adding a new building or phaseComing soon
Accounts and access
Who in your team sees what.
- Roles and permissions in the panelComing soon
- Several developments in one panelComing soon
- Adding and removing panel usersComing soon
- Limiting access to your office networkComing soon
Security and data
For your IT team.
- Where your data is hostedComing soon
- Encryption and backupsComing soon
- Exporting and anonymising buyer dataComing soon
- Getting the security document for your IT teamComing soon
Troubleshooting
When something looks wrong.
- The station shows an old price or statusComing soon
- The application does not start or shows a black screenComing soon
- Your office network blocks the applicationComing soon
- Something changed after an updateComing soon
All 5 guides
- What to send us with a fault reportComing soon
See it live
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Write to us and say which development it is about. We answer the question and add the article.
